Most questions can be answered immediately using our Help Center.
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Help by Chat
Chat with a consultant.
Help by Email
Send us an email and we'll reply promptly. Email Customer Services.
Help by Phone
If you have an issue of immediate concern and cannot find your answer in the Help Center, call our Customer Service Center, Monday to Sunday, including public holidays, between 06:00 and 18:00 on the following number:
27 83 913 0000
We may only discuss an account with the account holder.
Please have the following information available when you call:
1. Your email address
2. Your mobile number
3. The last 4 digits of your credit card or bank account registered with MonsterPay
For security reasons, we must verify the above details before discussing any account specific information.