What information can a seller provide to increase the chances of winning a chargeback dispute?

The types of information that sellers can provide to MonsterPay include:

  • Copies of the original item description or auction description, including any photos;
  • Proof of delivery, such as online tracking numbers;
  • Proof that the buyer was already refunded;
  • Proof that the buyer was provided with a replacement product;
  • Correspondence with the buyer or feedback from the buyer;
  • Any agreements signed or accepted by the buyer at time of purchase;
  • Any return policy that was communicated to the buyer.

Related Topics:

  What are some best practices to avoid chargebacks?

  What is a chargeback?

  How can a seller recover funds when a chargeback occurs?

  Why am I charged a R150.00 fee for chargeback settlement?

  How exactly do MonsterPay and the seller work together to dispute a chargeback?

  Why can chargebacks occur so long after a seller receives the payment?

  How does MonsterPay notify a seller when a chargeback has been filed against them?