New account holders are required to verify their identity before withdrawing of any funds is allowed.

To verify your identity, you must complete all 5 of the following requirements:

1. Fax or email a scanned copy of your bank statement or a voided cheque containing the bank account number and routing/branch number.
2. Fax or email a scanned copy of your Identity Document or Social Security containing the identity number or social security number. If you are registered as a business then business incorporation/registration documents must also be faxed or emailed to us.
3. Fax or email a scanned copy of the utilities bill containing the physical address as used in the sign up.
4. Fax or email your website address (URL).
5. Fax or email a signed Acceptance of User Agreement form (Click here to download).

Email: support@MonsterPay.com

Fax:

Please remember to write your email address or mobile number on the fax.

Also remember to add your bank account and street address to your MonsterPay account.