Transactional Questions
What is Verified by Visa and Mastercard Secure Code?

Verified by Visa and Mastercard Secure Code are services that uses personal passwords or identity information to help protect Visa and Mastercard card numbers against unauthorised use. Once activated your Visa or Mastercard card number cannot be used for online purchases without your personal password.

MonsterPay uses Verified by Visa and Mastercard Secure Code to better protect both the buyer and seller. Depending on your bank/issuer, you may be required to enrol for Verified by Visa or Mastercard Secure Code.

To learn more about Verified by Visa and enrol, click here.

To learn more about Mastercard Secure Code and enrol, click here.

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  What are my payment and funding options when I use my MonsterPay account?

  Can I buy from myself?

  Which credit cards can I use?

  How do I refund a buyer?

  Are there any transaction limits?

  Why was my credit card denied?

  How do I query a transaction?

  How do I view a transaction in my MonsterPay account?

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