How does MonsterPay notify a seller when a chargeback has been filed against them?
MonsterPay emails the seller as soon as it is notified that a buyer has filed a chargeback against the seller. The seller can then log into their MonsterPay account, go to the Resolution Centre to monitor the status of the case, and provide information to help resolve the dispute.
What are some best practices to avoid chargebacks?
What is a chargeback?
How can a seller recover funds when a chargeback occurs?
Why am I charged a R150.00 fee for chargeback settlement?
How exactly do MonsterPay and the seller work together to dispute a chargeback?
Why can chargebacks occur so long after a seller receives the payment?
What information can a seller provide to increase the chances of winning a chargeback dispute?