How exactly do MonsterPay and the seller work together to dispute a chargeback?
Sellers can expedite the investigation by providing evidence quickly to MonsterPay via the Resolution Centre, by email to support@MonsterPay.com, or fax. MonsterPay uses the evidence, in addition to any other evidence that MonsterPay may already have to dispute the chargeback with the buyer's credit card company.
Credit card companies impose a deadline, so sellers must respond quickly (usually within 3 days) once they are notified of a chargeback. Response deadlines can be found in the email MonsterPay sends to the seller when notifying them of a chargeback.
MonsterPay reserves the right not to dispute a chargeback even if the seller has provided some evidence, particularly if MonsterPay believes the dispute is not likely to be successful.
What are some best practices to avoid chargebacks?
What is a chargeback?
How can a seller recover funds when a chargeback occurs?
Why am I charged a R150.00 fee for chargeback settlement?
Why can chargebacks occur so long after a seller receives the payment?
How does MonsterPay notify a seller when a chargeback has been filed against them?
What information can a seller provide to increase the chances of winning a chargeback dispute?