Chargebacks
 
How exactly do MonsterPay and the seller work together to dispute a chargeback?

Sellers can expedite the investigation by providing evidence quickly to MonsterPay via the Resolution Centre, by email to support@MonsterPay.com, or fax. MonsterPay uses the evidence, in addition to any other evidence that MonsterPay may already have to dispute the chargeback with the buyer's credit card company.

Credit card companies impose a deadline, so sellers must respond quickly (usually within 3 days) once they are notified of a chargeback. Response deadlines can be found in the email MonsterPay sends to the seller when notifying them of a chargeback.

MonsterPay reserves the right not to dispute a chargeback even if the seller has provided some evidence, particularly if MonsterPay believes the dispute is not likely to be successful.

Related Topics:

  What are some best practices to avoid chargebacks?

  What is a chargeback?

  How can a seller recover funds when a chargeback occurs?

  Why am I charged a R150.00 fee for chargeback settlement?

  Why can chargebacks occur so long after a seller receives the payment?

  How does MonsterPay notify a seller when a chargeback has been filed against them?

  What information can a seller provide to increase the chances of winning a chargeback dispute?